IDentiphoto Company, Ltd. - Specialists in IDentification

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Order FAQ


What do you mean by "Stock" or "Custom"?

"Stock": This is an item we typically have in our warehouse. However, we sometimes have backorders - if we are out of stock for your order, you will be contacted by a customer care specialist.

"Custom": This is an item that is produced to your specifications. Actual delivery may vary depending on size and complexity of order. On imprinted or custom orders we reserve the right to ship plus or minus 10% of the quantity ordered, and invoice accordingly.

How quickly can you ship?

IDentiphoto can ship our stock items usually within 24 hours of receiving the order. If the order is received by 2:00 pm, we try to ship same day. Custom orders - Shipping times may vary depending on the order and its specifications. Once your order is placed a customer care specialists will be able to give you a more accurate shipping date. IDentiphoto will always work with you to ensure your order is on time.

What is your lead-time for custom cards?

IDentiphoto will ship 250 -100,000 cards usually within 15-20 business days. Repeat orders generally ship 10-15 business days

26 Bit HID ISOPROX & DUOPROX cards can ship within 48 hours of order.

What is your minimum order?

$50.00. Orders for less than $50.00 are available with a $3.00 surcharge. Quantities of different items can be combined to reach a minimum order with no surcharge.

Can I get product sooner than your standard lead-time?

In most cases, IDentiphoto can expedite any product requested. Specific rush charges will apply depending on how quickly we're requested to ship.

Can you drop ship product to our customer or show site?

IDentiphoto will ship any product to any address being requested unless it's a COD shipment.

What are my payment options?

IDentiphoto offers several payment options. Established customers may issue purchase order or use corporate credit card. New customers may complete our application for credit to be eligible for Net 30 terms. If you prefer a credit card, we accept Visa, MasterCard and American Express.

What format do you need for my artwork / logos?

We prefer Vector-based files. Please refer to our PDF document Artwork Instructions for further details.

When do you ship?

In most cases all stock items ship within 24 hours of receipt. However, there are times when items take longer to ship out. IDentiphoto does not ship on weekends nor does it ship on Thanksgiving, the day after Thanksgiving, Christmas Eve, Christmas Day, New Years Day, Memorial Day, Independence Day, or Labor Day. IDentiphoto shuts down twice a year for routine maintenance and inventory. In any event, your order will ship the next business day we are open.

If we detect a delay in shipping your product you will be contacted by a Customer Care Specialist.

How long does UPS Ground shipping take?


How do I get a tracking number?

Tracking numbers are generally emailed to the person placing the order. Or you may contact our Customer Care team at Toll Free 800-860-9111 and they will be happy to assist you.

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